Privacy Policy

Last updated: January 2024

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

Personal Information

  • Name and contact information (email, phone number)
  • Professional details (talent type, experience level, location)
  • Portfolio information (photos, videos, achievements)
  • Payment information (processed securely through Razorpay)
  • Communication preferences and settings

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar technologies for website functionality
  • Analytics data to improve our services

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

Primary Uses

  • Create and manage your account
  • Provide access to casting opportunities and features
  • Match you with relevant opportunities based on your profile
  • Process payments and manage subscriptions
  • Send important service updates and notifications

Additional Uses

  • Improve our platform and develop new features
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

  • Sharing your portfolio with casting directors and agencies
  • Connecting you with verified opportunities
  • Facilitating communication between you and industry professionals

Service Providers

  • Payment processors (Razorpay) for secure transactions
  • Cloud hosting services for data storage
  • Analytics providers to improve our services
  • Customer support tools to assist you

Legal Requirements

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Protect our rights and prevent fraud

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

Security Measures

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Incident response procedures

Data Retention

  • We retain your information as long as your account is active
  • You may request deletion of your account and data
  • Some information may be retained for legal compliance
  • Anonymized data may be kept for analytics purposes

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Control

  • Access and update your account information
  • Download your data in a portable format
  • Request correction of inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications

Communication Preferences

  • Choose which emails you receive
  • Control notification settings
  • Manage your privacy settings
  • Update your profile visibility

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform.

Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with consent)

Managing Cookies

  • You can control cookies through your browser settings
  • Disabling cookies may affect website functionality
  • We respect Do Not Track browser signals

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice on our platform

Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@zoomcard.in

Address: Goregaon West, Mumbai, Maharashtra

Data Protection Officer: dpo@zoomcard.in